1. What areas do you service?
We currently serve Palm Beach, Martin and Saint Lucie County.
2. What are my responsibilities as the renter of the bounce house?
A responsible adult must be assigned to supervise the bounce house; while it is in use. This adult must be present at the time of delivery to be trained on all the safety rules before we can release the bounce house to you. As the renter, you are responsible for the children’s safety and the care of the equipment. It is also your responsibility to ensure that the equipment is only used as instructed and stated in the rental agreement. If your party is at public park or any other public place, you will be responsible for obtaining any necessary permits. A generator may be required because not all park locations have electricity. We provide generators for an additional $60 per day.
3. How much room do I need for a bounce house?
In most cases, you will need to provide a level area of about 16 feet by 16 feet square, with overhead clearance of about 15 feet. This area varies depending on the size of the bounce house. If you are using the bounce house outdoors, you will need to confirm that no utility lines or sprinkler systems will be hit when the stakes are inserted to secure the bounce house.
4. Can a bounce house be set up indoors or on a driveway?
Yes, as long as the area is level, proper clearances are met, and the surface is not gravel or similarly abrasive. The BEST surface is a level grassy area. Our units are anchored into the ground with stakes for stability and safety. Therefore, the renter is responsible to local all underground utilities/sprinkler lines prior to our arrival. We can also set up on any level surface such as concrete, asphalt, dirt and even indoor gymnasiums. Please specify when ordering which surface we will be setting up on so we can provide the appropriate anchors for your event.
5. How much electricity do I need for the bounce house?
Customer is responsible for power. Party Rental Professional is NOT liable for problems due to power issues. Typically we need (1) 20-amp circuit for EACH blower; other items CANNOT be plugged into the same circuit. The Blower Motors draw anywhere from 8-12AMPS but if you try to run 2 off the same circuit you will most likely spend the day resetting your circuit breaker which will cause the inflatable to go up and down. This requirement often necessitates running cords to different parts of your home in order to locate outlets which are not sharing a common breaker. Our drivers will help in this process but it is ultimately up to you, the customer, to ensure ample service is available.
While we provide up to 50 ft. 12/3 SJOW extension cords to connect the blower to the power source, the bounce house should be within 50 feet of the power source.
If you would like to set up a bounce house at a park or place without an electrical outlet within 50ft, let us know and we can arrange to use a generator for an additional charge.
6. How do I reserve a rental date and time?
Call us at (561) 603-7822 to inquire about availability. If the date is available, we will tentatively reserve the date and time for you and mail or email you a Rental Agreement & Acknowledgement of Risks form for you to review, sign and return to us. These items must be returned to us within a week or the date will be no longer be held.
7. What do I need to do to prepare for the rental?
Make sure there will be easy access to the set up site for delivery, and that there are no rocks, sticks or other debris (including animal droppings) in the area. If you are renting a Water Unit, is the customer responsibility provide the water and hose water. Also, please ensure that a power source is accessible, and that a responsible adult will be present at the time to receive safety training.
8. How does delivery work?
Delivery rates vary depending on the distance and the flexibility allowed for delivery and pickup. Generally, delivery is free with Flexible delivery/pick up. Flexible delivery means that we have the flexibility to deliver and pick up at our convenience. We are committed to ensuring that our products are delivered and properly set up at least 1 hour before your event. Special delivery requests may include an additional charge.
Call for a delivery charge if outside of our free delivery area.
9. When is payment due?
The remaining payment is due prior to delivery.
If you decide to cancel or change your order after we have arrived at your house then the full amount is due. Once you receive the unit, rain checks/refunds are not provided.
Methods of Payment:
– We prefer cash payment but we also take Credit/Debit cards at delivery time with a 3.5% handling fee. NO CHECKS!
10. What if I have questions about the bounce house during the event?
We’ll provide you with a number you can reach us at in case there are any problems/concerns with the bounce house.
11. How safe are bounce houses?
We want your children to be as safe as possible while using our products. Bounce houses are safe and fun as long as the safety rules are followed. See our Safe Operation Tips for more information. You can expect that a child may get bumped or bruised, but proper supervision and enforcement of the safety policies should provide a safe and fun time, and help prevent any serious injury.
12. How many children can be in a bounce house at once?
On average, about 5-6 children can be in the bounce house at one time. Since the size and weight capacities of the bounce houses vary, more specific guidelines are available by bounce house. It is important to remember that the adult supervisor should always group children of like size and age together for bouncing.
Remember adult supervision is important in determining age and size and safety of groups.
As a guideline:
Ages 3 to 8………….7 to 9 children
Ages 9 to 12……….5 to 6 children
Ages 13 to 16……..3 to 5 children
Adults are welcome to join the fun as well!
13. Do you offer attendants for the bounce houses?
Yes, you may choose to hire an attendant for your event. Rates for an attendant/operator are $100 for 4 hours. A minimum of 4 hours will be charged.
14. Do you require a Deposit?
Yes, we require a deposit on orders for $100 and up (usually $50), because inflatables are rented on a first come first reserved basis. We also require a deposit if your order includes Tent, Tables and Chairs. Special arrangements may be made in certain situations, ask for details. We do require a small deposit to show good faith but if you need to pay with company check or make other arrangements you can just call our office.
The security deposit is non-refundable. When we receive a deposit, it tells Party Rental Professional “we want the equipment” therefore the equipment is taken out of our inventory for that day and can not be re-rented..
15. What if it rains or is very windy?
We do not operate our bounce houses in high winds (excess of 20 mph), rain or temperatures below 40 degrees. If it is raining or high winds are in the area, we will not set up the bounce house outside. If the weather is uncertain, we will call you 24 hours before the event to either reschedule or direct us to an alternate location indoors. We will not provide refunds due to wind or rain once we have set up the bounce house.
If you have a Tent Rented, we encourage you to have a ‘rain plan’ in case of inclement or severe weather. Evacuation of tents to avoid possible injury is recommended when severe weather threatens the area where the tents are erected. Read More…
By their very nature, tents & canopies are temporary structures that are NOT designed to withstand severe/extreme weather conditions, or provide protection in emergency situations. They are NOT designed to protect occupants in extreme weather, including but not limited to: storm systems, lightning, moderate to severe wind storms, heavy rains, hail, earth movement, (i.e. tremor, landslide, etc.), snow, fires, or other emergency situations or condition that raises any doubt to the structural integrity of the tent or canopy. For the safety of all occupants, if there is any doubt concerning the safe use of the tent or canopy, or any possibility of severe weather or other emergency situations occurring, an immediate evacuation is necessary.
FAILURE TO EVACUATE A TENT OR CANOPY IN THE EVENT OF SEVERE/EXTREME WEATHER, OR OTHER EMERGENCY CAN RESULT IN SERIOUS BODILY INJURIES, OR EVEN FATALITIES.
16. What if I have to cancel due to weather?
Not a Problem, Just give us a call no later than the day before your rental is scheduled to be delivered. Please note that all deposits are Non-Refundable in the event of any cancellation. If the cancellation is due to weather condition, deposit is transferrable to any new rental within a 6 month period. In the event that you know your new reschedule date, we can make the change immediately as long as the requested equipment is available. The transferred deposit can be used towards any of our inflatable rentals. All deposits expire and are no longer usable after 6 months from the date of your canceled party. In order to transfer the deposit, we must have notification of your cancellation prior to the delivery date. In the event of cancellation upon delivery, your deposit will be used to cover the delivery/labor cost and no longer transferrable. Don’t hesitate to call our office if you have any questions or concerns regarding the cancellation policy.
17. Could I just pick up the bounce house and set it up myself?
To ensure that the bounce houses are properly set up and have received a complete safety check, state regulations require. We are also required to provide proper safety training to bounce house renters if one of our attendants is not being used.
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